refund policy

refund policy

We have a 30 day return policy. To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, prior to sending back the goods please email sales@formula.co.nz and request an return merchandise authorisation (RMA) number. To ensure your return is processed correctly and in a timely manner, we only accept returns that are accompanied by a company approved RMA number. (Write the RMA number on the outside of the courier box, please do not write it on the actual product) Keep a copy of your courier tracking number from the courier company when sending back goods. Returns address:


Formula 23 Ross Reid place, East Tamaki, Auckland 2013,

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@formula.co.nz 

If you receive damaged goods you must advise us within 24 hours of receiving your goods which is the time that the courier companies allow us to make a claim for damage. If we do not receive notice in writing within this time frame, the delivered goods will be deemed to be correct.


To return damaged or incorrect goods, you can do so by requesting a return merchandise authorisation (RMA) number from our customer service team at service@formula.co.nz To ensure your return is processed correctly and in a timely manner, we only accept returns that are accompanied by a company approved RMA number. When making returns by courier, please ensure you retain your tracking number in case the goods get lost in transit. All returns accompanied by an RMA number can be returned to our distribution centre, located at:


Formula 23 Ross Reid place, East Tamaki, Auckland 2013


Once returned goods have been verified as damaged or incorrect compared to your order, we will ship replacement goods to you as soon as possible thereafter.